Refund Policy

A refund request may be considered ONLY under specific billing circumstances, including:

* All refund claims are reviewed individually on a case-by-case basis by the compliance team.

Refunds will not be approved or processed under the following scenarios:

Purchasing a Astra Funded evaluation model implies that you understand, accept, and agree to take on the risks and requirements of the evaluation process.

To submit an official refund request, users must follow these steps:

Once submitted, refund requests are audited and reviewed within a reasonable processing period.

Astra Funded will notify you regarding the approval or rejection of the refund request. Approved refunds will be processed back to the original payment method where possible.

Any processing fees, currency conversion charges, or transaction fees deducted by third-party payment gateways (e.g. Stripe, crypto processors, or banking networks) during checkout are non-refundable.

Astra Funded reserves the right to audit and investigate suspected fraudulent payments or unauthorized account usage.

Refund requests related to suspicious or flagged billing activity may require additional ID verification before processing.

If a trading account is suspended, paused, or terminated due to:

• • Breaching drawdown limits or active trading rules.
• • Misusing server infrastructure, latency tools, or dashboards.
• • Fraudulent chargebacks or payment fraud.
• • Providing false identity verification documents.

The user will not be eligible for a refund of any challenge registration fees.

Refund eligibility for discounted challenge purchases, promotional offers, or special campaigns is subject to additional terms announced during the promotion.

Astra Funded reserves the right to modify or update this Refund Policy at any time. Changes become effective immediately once published on the website.